Privacy Policy

1. Introduction

Lavilash Beauty Lounge (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at lavilash.ca, book an appointment, or interact with us in any other way. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, and phone number provided through our booking forms, contact forms, newsletter signup, or course inquiry forms.
• Booking information: appointment dates, service preferences, and scheduling history collected through our third-party booking provider, Setmore.
• Communication data: messages you send through our website contact form or AI-powered chat assistant.
• Usage data: information automatically collected when you visit our website, including IP address, browser type, device information, pages visited, and referring URLs. This data may be collected through Google Analytics or similar analytics tools.
• Payment information: we do not store credit card or payment details on our website. Payments are processed securely through third-party payment processors at the time of service.

3. How We Use Your Information

We use your personal information for the following purposes:

• To schedule, confirm, and manage your appointments.
• To respond to your inquiries and provide customer support.
• To send you service-related communications, appointment reminders, and follow-up messages.
• To send promotional emails and newsletters, only if you have opted in. You may unsubscribe at any time.
• To process course enrollments and related communications for our lash training program.
• To improve our website, services, and overall client experience.
• To comply with legal obligations.

4. Third-Party Services

We use the following third-party services that may collect or process your personal information:

• Setmore: Online appointment scheduling. Setmore's privacy policy governs their use of your data.
• Google Analytics: Website analytics to understand how visitors use our site. Data collected is aggregated and anonymized where possible.
• AI Chat Assistant: Our website features an AI-powered chat widget to help answer common questions. Conversations may be processed by third-party AI providers. Do not share sensitive personal information (medical details, payment information) through the chat.
• Vercel: Our website is hosted on Vercel. Standard server logs may include IP addresses and request data.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytics data. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records and client information are retained to provide you with continuity of service. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you and request a copy.
• Request correction of any inaccurate or incomplete personal information.
• Withdraw your consent for us to collect, use, or disclose your personal information, subject to legal or contractual restrictions.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact us: