Question 1

How long do lash extensions last?

Accepted Answer

A full set of lash extensions typically lasts 2 to 3 weeks before a fill is recommended. Your natural lash cycle, aftercare habits, and lifestyle all play a role in retention. We suggest booking your fill appointment in advance so you never lose that full, freshly-done look.

Question 2

What's the difference between Classic, Hybrid, Volume, and Mega Volume?

Accepted Answer

Classic lashes apply one extension per natural lash for a subtle, mascara-like finish. Hybrid blends classic and volume fans for added texture and dimension. Volume uses handmade fans of 2 to 6 ultra-fine extensions per natural lash, creating a fuller, more dramatic effect. Mega Volume takes it further with fans of 6 or more, delivering maximum density and glamour. During your consultation, your artist will help you choose the style that best complements your natural lashes and desired look.

Question 3

How do I choose between a Master and Junior artist?

Accepted Answer

Both our Master and Junior artists complete rigorous training before they ever work with a client. The difference comes down to experience and speed. Master artists have years of advanced expertise and are ideal for complex styles or if you want the most seasoned hands. Junior artists deliver beautiful, high-quality work at a more accessible price point — perfect if you're looking for a great set without the premium.

Question 4

Do lash extensions damage natural lashes?

Accepted Answer

When applied correctly by a trained professional, lash extensions do not damage your natural lashes. At Lavilash, we select extension weights and lengths that your natural lashes can comfortably support. We never overload or use adhesive in excess. Proper aftercare on your end also plays a key role in keeping your natural lashes healthy between appointments.

Question 5

Can I wear makeup or mascara with extensions?

Accepted Answer

You can absolutely wear eye makeup, but we recommend avoiding mascara on the extensions themselves — it can break down the adhesive bond and shorten retention. If you prefer mascara, apply it only to the tips or lower lashes, and use a water-based, extension-safe formula. Oil-free makeup removers are essential to protect the adhesive.

Question 6

How should I prepare for my first appointment?

Accepted Answer

Arrive with completely clean lashes — no mascara, eye makeup, or oily products around the eye area. This allows the adhesive to bond properly and gives you the longest-lasting retention. If you wear contact lenses, consider bringing your glasses for comfort during the appointment. Feel free to bring headphones or just relax — most clients drift off during the service.

Question 7

What is your cancellation and deposit policy?

Accepted Answer

We require a $50 non-refundable deposit to secure your booking. If you need to reschedule, please give us at least 24 hours' notice and your deposit will transfer to the new date. Late cancellations or no-shows may result in forfeiture of the deposit. The deposit amount is applied toward your service total on the day of your appointment.

Question 8

Do you offer lash removal?

Accepted Answer

Yes, we offer professional lash extension removal. Our removal process uses a gentle, gel-based remover that dissolves the adhesive without pulling or tugging on your natural lashes. If your extensions have grown out unevenly or you'd simply like a fresh start, we're happy to help. Please never attempt to remove extensions on your own — this can cause breakage and damage.

Question 9

How often should I get fills?

Accepted Answer

We recommend fills every 2 to 3 weeks, depending on your natural lash cycle and how well your extensions are retaining. Waiting longer than 3 weeks may mean you've lost too many extensions for a fill, in which case a new full set would be needed. Staying on a regular fill schedule keeps your lashes looking consistently full and saves you money in the long run.

Question 10

Can I swim or shower with lash extensions?

Accepted Answer

Yes — but wait at least 24 to 48 hours after your appointment before exposing your lashes to water, steam, or humidity. This gives the adhesive time to fully cure. After that initial period, you're free to swim, shower, and enjoy your routine. Just avoid rubbing your eyes and pat your lashes dry gently. Chlorine and salt water may slightly reduce retention, so a quick rinse after swimming is always a good idea.

Question 11

Are your products safe for sensitive eyes?

Accepted Answer

Absolutely. We use premium, ophthalmologist-tested adhesives and hypoallergenic products designed for sensitive eyes. During your consultation, let your artist know about any allergies or sensitivities so we can select the best products for you. If you've had reactions to lash adhesives in the past, we can perform a patch test before your appointment.

Question 12

Is there parking available?

Accepted Answer

Yes, there is free, convenient parking directly in front of our studio at Unit G, 2211 McPhillips Street. The lot is well-lit and easily accessible. If the front spots are full, additional parking is available in the surrounding lot.

Question 13

Do you offer gift cards?

Accepted Answer

We do! Lavilash gift cards are available in any denomination and make a perfect gift for birthdays, holidays, or just because. You can purchase them in-studio or through our website. Gift cards never expire and can be used toward any service we offer.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, cash, and e-Transfer. Payment is due at the time of your appointment. Your booking deposit is applied to the service total, so you'll only pay the remaining balance on the day.

Question 15

Do I need to book in advance or can I walk in?

Accepted Answer

We are an appointment-only studio. Booking in advance ensures you get your preferred date, time, and artist. You can book online through our website 24/7 or give us a call during business hours. We recommend booking fills at least a week ahead, especially during busy seasons.

Before You Visit